How do I order medicines from Skylab using an e-prescription /physical prescription?
You can order medicines on Skylab in either of the below-mention ways
Sign up ( Process )
Go to any Web Browser > Search – www.skylabdiagnotech.com > Home Page > Click Login Button > Sign Up
Clear Photo
a. Take a clear picture of the prescription.
How to Upload a Prescr
Go to the Upload Prescription section, select the ‘Upload Prescription’ tab and click ‘Choose from Gallery’.
Your prescription will be verified at the backend and the medicines will accordingly be added to your cart.
If there is any confusion related to your prescription, you will receive a call from our pharmacy team for clarification.
You can also go to Patients and select upload Prescription and click Take a Photo.
Payment Process
a. Place the order by selecting/entering your address and payment method of choice.
After successful validation of your uploaded Prescription our team will get in touch within 30 mints for your conformation. If you feel any issue, please feel free to contact with Email Id- care@skylabdiagnotech.com and Calling- +91 7044776855
Can I order medicines without a prescription?
We are glad to know that you are willing to be associated with us. Regarding your query about the purchase of medicine or product over the counter, we would like to inform you that, few medicines are available for OTC (Over the Counter) (As Per Drugs and Cosmetics Act 1945) for sale. You may reach us by dialing +91 7044776855 or you may write to us at care@skylabdiagnotech.com for any help We will surely guide you.
Why is my order delayed?
Your order may be delayed due to a number of reasons, such as stock unavailability, shortage of staff, higher demand, etc. If you wish to find out the exact reason for the delay, you can get in touch with our Help Desk at care@skylabdiagnotech.com
Some of my medicines were missing from my order. What should I do?
Reach out to us at WhatsApp +91 9147381960/ +91 7044776855 and Email care@skylabdiagnotech.com with the pictures of all the items you received, along with the invoice,e and we will get it checked from our end.
The medicines I received from Skylab was/were damaged. What should I do now?
Don’t worry! Just get in touch with us at care@skylabdiagnotech.com with the images of the damaged products, and we will ensure that you receive a replacement or a refund for the same as applicable. You can get in touch with us by dialing 18005718882 ( Toll Free ) or email us at care@skylabdiagnotech.com
How do I know if my prescription is valid?
As per government regulations, any prescription that contains the details of the doctor, patient, medicine, prescription date, and doctor’s sign/stamp is valid up to 6 months from the date of issue.
Will I get an invoice if I order medicines on Skylab?
After buying your medicines or any healthcare products in general, you will be provided with an invoice only at the time of delivery by the assigned delivery agent. You will also get an e-invoice copy via registered email ID and Watts App No (If Any)
However, you can check your order summary on the website by following these steps.
a) Click on the ‘Others’ tab on the homepage.
b) Select ‘My Profile’ tab
c) You will see the list of all the orders placed by you.
d) Select the order for which you wish to see the invoice summary.
e) Click on the ‘Download Invoice’.
Cancellation Of Order (Under Order related Segment)
How do I cancel my order? (Cancellation Process Available?)
If your order is one of those as mentioned below, then please proceed with the following process/s:
Order
A. Order for doorstep sample collation
After you place an order for sample collection on our website or via call. Post your order confirmation, within 1 hour, our executive will get in touch with you to get the final confirmation prior to delivery to your assigned address.
B. Order for medicine delivery
Once the prescription is being uploaded on our website, your medicine will be delivered on the same day. But you can cancel your order within 30 minutes once the order is confirmed by us.
C. In order to book a doctor consultation
You can book doctor’s consultation very easily by visiting our website. If you think you need to cancel doctor consultation which is already booked by you, then you have to cancel the same at least 1 day before.
For more details you can call or write to us :
When will I receive my order?
After Successful placement of order you will received notification via Email/ Phone call/ Watts App Massage. For more update on your order such as delivery date and time, you can get in touch with us by dialing +91 7044776855 or email us at care@skylabdiagnotech.com
with your order details.
How can I pay for my order?
You can order by using the following methods:
A. Cash on Delivery
Any delivery request or consultation booking you may make from our website using cash on delivery facility. In case of wrong delivery of Items you can ask for the refund or return as per the policy goes.
For more details, you can call or write to us: +91 7044776855 or email us at care@skylabdiagnotech.com
B. UPI
You can use the UPI Payment method if you don’t have an available Debit Card / Credit Card or Net Banking facility at the time of placing an online order or even during doorstep delivery, where as the mode of payment is COD (Cash on Delivery).
For more details, you can call or write to us: +91 7044776855 or email us at care@skylabdiagnotech.com
C. Net Banking
You need an active internet connection, a computer or smartphone, and your login credentials. You can log in using your username and password or biometric authentication to make payment for your order. In case of any failed payment or balance deduction without confirmation of your order, or in case of wrong delivery, we will process the refund or follow up or guide you till the process is completed. In such case,s the refund will be done within 7 working days.
For more details, you can call or write to us: +91 7044776855 or email us at care@skylabdiagnotech.com
How can I get a Confirmation of Order?
Once the order is placed for Booking of Doctor consultation, delivery of Medicines, or Sample Collection, you will receive a confirmatory call, email, or SMS notification.
Can I use prescriptions other than Skylab to order medicines from Skylab?
Definitely! You can use the ‘Upload Prescription’ option to upload prescriptions from other service providers other than Skylab to place your orders.
Online Payment Declined / Rejected/timed out by the server
Refund Related Queries
Quires related to COD (Cash On Delivery)
You can email us at care@skylabdiagnotech.com for any issues you face with the payment, and call us 18005718882 ( Toll Free )
How would I download my e-prescription?
To download your e-prescription generated during an online Booking, use the download button denoted by the symbol (↓).
How long is my prescription valid for?
Prescriptions are valid for 6 months from the date of issue.
Why was my prescription rejected?
Your prescriptions can be rejected due to the following reasons:
Prescription has passed its validity date (6 months from the date of issue)
The picture of the prescription is unclear.
In that case, you will get a call from us at +91 7044776875
